RESOLUTION OF COMPLAINTS
Buller Electricity offers a free in-house service to resolve complaints made by consumers. We are committed to providing our consumers with a high level of service. However, should a problem arise, and you are dissatisfied with Buller Electricity’s service, we would like to hear from you.
Please contact us with complaints about any aspect of your dealings with us:
Mail: Buller Electricity, PO Box 243, Westport 7866
In Person: At our Office at 24 Robertson St, Westport (during normal business hours)
If your complaint is detailed, it is advised to put your complaint in writing.
WHAT HAPPENS WHEN YOU MAKE A COMPLAINT
- We will acknowledge your complaint within 2 working days
- We will investigate the issues that have led to your complaint and respond within 7 working days
- We will aim to settle your complaint within 20 working days. If we cannot we will advise you of the reason and agree an extension with you.
- If we cannot reach a settlement within 40 working days we will advise you of your options, including to refer the complaint to Utilities Disputes Limited
UTILITIES DISPUTES LIMITED
Buller Electricity is a member of Utilities Disputes Limited (UDL) and is bound by its rulings. However, you must first refer your complaint to us for resolution before it can be considered by UDL.
If we are unable to resolve a complaint to your satisfaction, UDL provides a free independent service which can review and further investigate the issues for you. UDL are able to make a ruling which is binding on us to settle the complaint.
UDL can be contact as follows:
Utilities Disputes Limited
PO Box 5875
Freephone: 0800 22 33 40